EXCHANGES & RETURNS
Items may be returned within 14 days from the date of purchase. No cash refund, store credit only. 3% charge back for credit card returns. Merchandise must be in original and unworn condition and accompanied by original gift box with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift certificates are not redeemable for cash and may be used for purchases only.
All special orders require a 30% deposit and are non-refundable. Special orders are not returnable or exchangeable. A special order includes any Jewelry, gemstones or watch that must be ordered or accommodate the client’s request for an alternative style, size, metal or color that is not available in stores.
Custom designed Jewelry involves metals, gems and labor furnished for a specific client. Custom jewelry is non-refundable and requires a 30% non-returnable deposit before the work begins. Every effort will be made to accurately manufacture or produce the item(s) as ordered Full payment upon receipt of custom work will denote the client’s complete satisfaction.
Layaway payments are required at least every 30 days. Articles placed on layaway will be held for a period of 90 days from the date on this receipt. If no satisfactory arrangements have been made for full payment beyond the end of this period, the item(s) will be returned to stock and all payments will be forfeited. At our discretion only, layaways may be canceled in the event of special circumstances. In such a case, a restocking fee of 15% of the original price will be charged with the remaining balance to be issued as store credit only.
REPAIR TAKE IN
Liability for any damage or loss of item(s) shall be limited to actual cost to repair or replace the item(s). This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated or enhanced diamonds or colored stones: and/or pieces that are unmarked or marked incorrectly. We are not responsible for items left beyond 90 days.
SERVICE AND CLEANING
We will clean your jewelry (ultrasonic and steam) and check all settings free of charge. We recommend this be done every 6 months. We are not responsible for the loss of stones due to worn prongs and settings when cleaned
COLORED GEMSTONE ENHANCEMENT DISCLOSURE
Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from earth by one or more traditionally accepted trade practices. All colored gemstones listed on the front of the sales slip have probably been subjected to stable and p possibly undetectable enhancement procedures. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.
Your satisfaction is of great importance to us, and your referrals are our most important type of advertising. If you are satisfied with your purchase and your service, please tell your friends. Otherwise, please let us know how we can service you better.